Toby's Sports

Return Policy




  1. Toby’s Sports allows a 15-day return or exchange on products purchased from the website. However, we will be needing necessary documents and information to process your return. Scroll down below to find the steps for your return or exchange requests.

  2. There are some general rules that govern all return or exchange requests. These are:

    • 1. Items not valid for a return or exchange are: underwear, consumable products (such as nutrition, supplements, energy gels, etc), swimwear, gift certificates, and store vouchers.

    • 2. The item should be returned within 15 days upon receipt of the item.

    • 3. All customers making a return or exchange request must fill out a Return Request (click here).

    • 4. The RETURN SLIP (printed copy included in your parcel) and the complete product packaging should be in order and must be submitted along with the receipt or proof of purchase.

    • 5. For electronic gadgets, customer must ensure that usernames and passwords are deleted.




  1. 1. Return the item by sending a Return Request (click here).

  2. 2. In your return request, please ensure to indicate the reason for the return and attach photos of the item being sent to us.

  3. 3. Upon receipt of the request, a Toby’s Sports Customer Service Representative will evaluate your Return Request and will inform you if you qualify for:
    • a) a refund
    • b) an online store voucher, or
    • c) a replacement of the damaged/defective item

    • * Online store vouchers can only be used in the online store and not in the physical store.

  4. 4. To proceed with returns, our Toby’s Sports Customer Service Representative will provide you with the following options on how to return your order:
    • a. Courier Pick-Up (which will be scheduled by our Toby’s Sports Customer Service Representative)
    • b. In-store Return

  5. If you choose to return at the store, kindly note that your request must be coursed through a Return Request. Our stores will not process any return or exchange item without prior confirmation from our Customer Service Representative.

  6. Click here to find Toby’s Sports branches accepting returns from tobys.com

  7. 5. If your product return is qualified for replacement, you may opt to replace it online or through our physical store. Kindly note that the replacement item is subject to availability. In case of unavailability, please feel free to choose another item that is of the same value or higher.

  8. 6. For replacement online, note that the 7-14 days processing time will commence upon our receipt of the returned item. In the event that the replacement item is not available, you will be issued an online store voucher.

  9. 7. Return status: For returns made via courier, a tracking number will be sent to your email. Customer may track the status of their package via the Xend website, or you may send an email thru [email protected] for updates.


    1. 1. The validity of refund requests will be at the sole discretion of Toby’s Sports.

    2. 2. If you choose to refund, the type of your refund and the lead time will depend on the payment method used for your order. See below.


    3. 3. For COD (Cash-on-Delivery) Payments, refund will be done thru online store voucher.

    4. 4. All refunds for online transactions will be processed online, and not in the physical branches. Toby’s Sports branches will not be able to give you a cash refund.

    5. 5. Online store vouchers can only be used in the online store and not in the physical store.


  1. 1. Return the item by sending a Return Request (click here).

  2. 2. In your return request, please ensure to indicate the reason for the return and attach photos of the item being sent to us.

  3. 3. Upon receipt of the request, a Toby’s Sports Customer Service Representative will evaluate your Return Request and will inform you if you qualify for:
    • a) a refund
    • b) an online store voucher, or
    • c) a replacement of the item

    • * Online store vouchers can only be used in the online store and not in the physical store.

  4. 4. To proceed with returns, our Toby’s Sports Customer Service Representative will provide you with the following options on how to return your order:
    • a. Courier Pick-Up (which will be scheduled by our Toby’s Sports Customer Service Representative)
    • b. In-store Return

  5. If you choose to return at the store, kindly note that your request must be coursed through a Return Request. Our stores will not process any return or exchange item without prior confirmation from our Customer Service Representative.

  6. Click here to find Toby’s Sports branches accepting returns from tobys.com

  7. 5. If your product return is qualified for replacement, you may opt to replace it online or through our physical store. Kindly note that the replacement item is subject to availability. In case of unavailability, please feel free to choose another item that is of the same value or higher.

  8. 6. For replacement online, note that the 7-14 days processing time will commence upon our receipt of the returned item. In the event that the replacement item is not available, you will be issued an online store voucher.

  9. 7. Return status: For returns made via courier, a tracking number will be sent to your email. Customer may track the status of their package via the Xend website, or you may send an email thru [email protected] for updates.


    1. 1. The validity of refund requests will be at the sole discretion of Toby’s Sports.

    2. 2. If you choose to refund, the type of your refund and the lead time will depend on the payment method used for your order. See below.


    3. 3. For COD (Cash-on-Delivery) Payments, refund will be done thru online store voucher.

    4. 4. All refunds for online transactions will be processed online, and not in the physical branches. Toby’s Sports branches will not be able to give you a cash refund.

    5. 5. Online store vouchers can only be used in the online store and not in the physical store.


  1. 1. Return the item by sending a Return Request (click here).

  2. 2. In your return request, please ensure to indicate the reason for the return and attach photos of the item being sent to us.

  3. 3. Upon receipt of the request, a Toby’s Sports Customer Service Representative will evaluate your Return Request and will inform you if you qualify for:
    • a) a refund
    • b) an online store voucher, or
    • c) a replacement of the wrong item

    • * Online store vouchers can only be used in the online store and not in the physical store.

  4. 4. To proceed with returns, our Toby’s Sports Customer Service Representative will provide you with the following options on how to return your order:
    • a. Courier Pick-Up (which will be scheduled by our Toby’s Sports Customer Service Representative)
    • b. In-store Return

  5. If you choose to return at the store, kindly note that your request must be coursed through a Return Request. Our stores will not process any return or exchange item without prior confirmation from our Customer Service Representative.

  6. Click here to find Toby’s Sports branches accepting returns from tobys.com

  7. 5. If your product return is qualified for replacement, you may opt to replace it online or through our physical store. Kindly note that the replacement item is subject to availability. In case of unavailability, please feel free to choose another item that is of the same value or higher.

  8. 6. For replacement online, note that the 7-14 days processing time will commence upon our receipt of the returned item. In the event that the replacement item is not available, you will be issued an online store voucher.

  9. 7. Return status: For returns made via courier, a tracking number will be sent to your email. Customer may track the status of their package via the Xend website, or you may send an email thru [email protected] for updates.


    1. 1. The validity of refund requests will be at the sole discretion of Toby’s Sports.

    2. 2. If you choose to refund, the type of your refund and the lead time will depend on the payment method used for your order. See below.


    3. 3. For COD (Cash-on-Delivery) Payments, refund will be done thru online store voucher.

    4. 4. All refunds for online transactions will be processed online, and not in the physical branches. Toby’s Sports branches will not be able to give you a cash refund.

    5. 5. Online store vouchers can only be used in the online store and not in the physical store.


  1. 1. Return the item by sending a Return Request (click here).

  2. 2. In your return request, please ensure to indicate the reason for the return and attach photos of the item being sent to us.

  3. 3. Upon receipt of the request, a Toby’s Sports Customer Service Representative will evaluate your Return Request and will inform you if you qualify for:
    • a) a refund
    • b) an online store voucher, or
    • c) a replacement of the product

    • * Online store vouchers can only be used in the online store and not in the physical store.

  4. 4. To proceed with returns, our Toby’s Sports Customer Service Representative will provide you with the following options on how to return your order:
    • a. Courier Pick-Up (which will be scheduled by our Toby’s Sports Customer Service Representative)
    • b. In-store Return

  5. If you choose to return at the store, kindly note that your request must be coursed through a Return Request. Our stores will not process any return or exchange item without prior confirmation from our online Customer Service Representative.

  6. Click here to find Toby’s Sports branches accepting returns from tobys.com

  7. 5. If your product return is qualified for replacement, you may opt to replace it online or through our physical store. Kindly note that the replacement item is subject to availability. In case of unavailability, please feel free to choose another item that is of the same value or higher.

  8. 6. For replacement online, note that the 7-14 days processing time will commence upon our receipt of the returned item. In the event that the replacement item is not available, you will be issued an online store voucher.

  9. 7. Return status: For returns made via courier, a tracking number will be sent to your email. Customer may track the status of their package via the Xend website, or you may send an email thru [email protected] for updates.


    1. 1. The validity of refund requests will be at the sole discretion of Toby’s Sports.

    2. 2. If you choose to refund, the type of your refund and the lead time will depend on the payment method used for your order. See below.


    3. 3. For COD (Cash-on-Delivery) Payments, refund will be done thru online store voucher.

    4. 4. All refunds for online transactions will be processed online, and not in the physical branches. Toby’s Sports branches will not be able to give you a cash refund.

    5. 5. Online store vouchers can only be used in the online store and not in the physical store.





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