Now accepting orders for contactless pick up. ORDER NOW and #staystrongindoors.

Now accepting orders for contactless pick up. ORDER NOW and #staystrongindoors.

Toby's Sports

ORDERING GUIDELINES

1. All orders will be prepared for PICK-UP at our main fulfillment hub located at:

Quorum Group Centre, 73 C. Raymundo Ave, Pasig City

2. All personnel picking up will be advised of the following guidelines for MERCHANT CONTACTLESS PICKUP and BUYER CONTACTLESS DELIVERY:

a. Parcels will be left in designated areas for retrieval.

b. Releasing personnel will step 1 meter away. Only then shall the courier pick up the item/s.

c. At no time shall the rider/driver be in close proximity to the releasing personnel and the buyer/customer.

d.Both parties must wear appropriate face masks during the transaction.

3. Our Customer Service Representative will send a PICK-UP CONFIRMATION MESSAGE via email or text message, when the order is ready for pick up. Present the confirmation message to our team for verification. No confirmation message, no releasing of orders.

PICK-UP schedule for orders: MONDAY - FRIDAY: 9 AM - 2 PM

4. Prior to delivery, our team will ensure that the items are securely packaged. Hence, we will not be liable for any damages incurred on the items during transit. 

5. In the event that an item is defective upon receipt, send us a photo of the item for verification. If it is approved for replacement, we will do our best to process the replacement within 7-10 working days after receipt of damaged items. Due to the enhanced community quarantine, kindly expect some delays. 

6. For wrong delivery, please contact us immediately at feedback@tobys.com for the replacement of your order.

7. Should the customer decide to use a third party courier for PICK-UP and the cargo gets hampered in transit, the courier should return the items to our fulfillment hub. Return delivery fee will be shouldered by the customer. The delivery fee must be reimbursed to us via bank deposit prior to re-delivery of the item. Should the customer cancel the order, the return fee will be deducted from the refundable amount.

8. On approved refunds, please expect 7-10 working days of processing lead time.

9. Due to our skeletal manpower and high order volumes, please expect possible delays in processing your order. However, we will do our best to prepare your item for release within 3-10 days. 

For other inquiries and concerns, you may send us an email at feedback@tobys.com. You may also reach us through FB Messenger, but best to contact us via email for easier tracking. Kindly note that we receive hundreds of emails a day, hence, there may be some delays in reply. But rest assured, we will find a way to reply within 24 hours. 

SCHEDULE OF OPERATIONS:

Monday - Friday: 8 AM to 2 PM.

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