Dear Toby's Sports Customer Service Team, I hope this message finds you well. I am writing to inform you that I have received the shoes I ordered from your website, but unfortunately, my experience with the delivery has left me feeling rather disappointed. Upon receiving the package, I immediately noticed that the box containing the shoes was in a considerably poor condition. It appeared almost ripped, giving the impression that it was not new. While the shoes themselves seem to be undamaged, the state of the box has left me questioning the quality of the overall delivery process. As a loyal customer, I had anticipated that my online purchase would arrive in pristine condition, mirroring the experience I would expect from purchasing directly in-store. However, this recent experience has not met my expectations. Could you kindly clarify if this is the standard procedure for online orders? I had presumed that items purchased online would be packaged and delivered with the same care and attention to detail as those bought in-store. I value the quality of your products and service, and I trust that this matter will be addressed promptly. I would appreciate it if you could investigate this issue and provide me with some insight into how similar situations will be handled in the future. Additionally, I kindly request that you ensure measures are in place to uphold the quality of deliveries, maintaining the brand's reputation for excellence. Thank you for your attention to this matter. I look forward to your prompt response and resolution. I will also attach some photos for proof.