You may reach us through support@tobys.com or our hotline number, (02)8651-7700.

You may reach us through support@tobys.com or our hotline number, (02)8651-7700.



Operating Hours: 9:00AM - 5:00PM, Mondays - Fridays (Closed during holidays)

Operating Hours: 9:00AM - 5:00PM, Mondays - Fridays (Closed during holidays)

Chat with us using the widget found on the lower right of the page.

Chat with us using the widget found on the lower right of the page.

Toby's Sports

REFUND PROCESSING

 

  • Below are the lead times for refund processing based on mode of payment

 

LEAD TIME ON REFUND PROCESSING*

PAYPAL

1-3 working days

PAYNAMICS

3-10 working days

PAYMAYA

3-10 working days

TENDOPAY

1-3 working days

CREDIT CARD PAYMENT

3-10 working days

ONLINE BANK TRANSFER

3-5 working days

GCASH

1-3 working days

*Working days for refund processing are 

Monday-Friday, except holidays.

 

 

  • *Processing of all credit card payments will depend on the acquiring bank
  • *Reflection of the payment reversal will depend on the bank's internal process. You may follow up with the bank for their respective lead times.
  • *For COD (Cash on Delivery Payments), refunds will be done via online store voucher. Online vouchers can only be used through the online store.
  • *Refunds for online transactions can only be processed online and not in the physical branches.
  • *Toby’s Store branches would not be able to provide a cash refund for online orders.

 

More FAQs available here:

For other questions and clarifications about the refund process, feel free to reach out to our Customer Support Champions by sending us an email at support@tobys.com or calling us at (02)8651-7700 (Monday to Sunday, 9AM-5PM, except holidays). The team will be more than willing to assist you with your concern.

 

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