REFUND PROCESSING
- Below are the lead times for refund processing based on mode of payment
|
LEAD TIME ON REFUND PROCESSING* |
|
|
PAYPAL |
1-3 working days |
|
PAYNAMICS |
7-15 working days |
|
PAYMAYA |
30 working days |
|
TENDOPAY |
1-3 working days |
|
CREDIT CARD PAYMENT |
5-10 working days |
|
ONLINE BANK TRANSFER |
7-14 working days |
|
GCASH |
3-5 working days |
| ATOME | 3-5 working days |
*Working days for refund processing are
Monday-Friday, except holidays.
- *Processing of all credit card payments will depend on the acquiring bank
- *Reflection of the payment reversal will depend on the bank's internal process. You may follow up with the bank for their respective lead times.
- *For COD (Cash on Delivery Payments), refunds will be done via online store voucher. Online vouchers can only be used through the online store.
- *Refunds for online transactions can only be processed online and not in the physical branches.
- *Toby’s Store branches would not be able to provide a cash refund for online orders.
More FAQs available here:
For other questions and clarifications about the refund process, feel free to reach out to our Customer Support Champions by sending us an email at support@tobys.com or calling us at (02)8651-7700 (Monday to Sunday, 9AM-5PM, except holidays). The team will be more than willing to assist you with your concern.
