WARRANTY POLICY
Each exercise equipment (“equipment”) bought at Toby’s Sports is supported by a Warranty, as detailed below.
Coverage
The Warranty only applies to equipment bought at Toby’s Sports that can be identified by a serial number affixed on the product. Toby’s Sports warrants each equipment against defects in materials or workmanship ("defects") for the Warranty Coverage of 1 year, computed from the date of receipt of the equipment by the purchaser ("Warranty Coverage"). For equipment bought with an AVR, the Warranty Coverage is extended to 1 year and 6 months.
If the equipment is replaced during the Warranty under the 30-Day Unit Return/Exchange Policy (“30-Day Policy”), the replacement equipment will be warrantied for the remainder of the Warranty Coverage of the original equipment (original date of purchase).
Service and Mobilization
Service fees include evaluation and repair fees. If within Metro Manila, first home service is free for all equipment under warranty, succeeding services will be charged accordingly. If outside Metro Manila but within the city where a Toby’s Sports store is located, first home service is free for all equipment under warranty, succeeding services will be charged accordingly. If outside Metro Manila and outside the city of a Toby’s Sports store location, customer will shoulder all home service and mobilization fees.
Mobilization fees include:
- Personnel Mobilization: A minimal mobilization fee is charged if our technicians are deployed in order to conduct evaluation or repair services. Fees differ depending on location.
- Equipment Mobilization: A separate equipment mobilization fee is charged if equipment needs to be transferred to a different location to be repaired. The equipment mobilization fee includes two-way moving and trucking services. Fees differ depending on location.
|
Type of Equipment |
Return/ Exchange |
Warranty Coverage |
Parts Replacement |
|
Motorized equipment bought with AVR
|
30 days |
1 year and 6 months |
NON-CONSUMABLE PARTS 1-time replacement under warranty coverage. With cost on succeeding replacement.
CONSUMABLE PARTS Not included in warranty First home service is free. Succeeding visits to be charged accordingly
MOBILIZATION FEES With fee based on location
|
|
Motorized equipment without AVR*
|
30 days |
1 year |
|
|
Non motorized equipment |
30 days |
1 year |
*AVR (Automatic Voltage Regulator) must be bought at Toby’s Sports together with the equipment and under one receipt.
30-Day Policy (Unit Return/Exchange)
The 30-Day Policy allows for the equipment to be returned and/or exchanged within 30 days of purchase (one-time only) for factory damaged or defective equipment.
- Return with refund
If you receive a factory damaged or defective equipment and would like to request for a full refund of the purchase price, minus the shipping, handling, or other charges, the equipment must be returned in new and unused condition, in the original box, and with all paperwork, parts and accessories and original receipt to ensure full credit. After 30 days, the equipment will now fall under the Warranty Coverage.
- Return with exchange (same model)
If you receive a facrory damaged or defective equipment and would like to request for a same model replacement, contact our Service Center at servicecenter@tobys.com within 30 days from purchase date. Please be prepared to supply our Service Center with the order number from your original confirmation e-mail (if ordered online), as well as your e-mail address and phone number. You may also bring the equipment together with all paperwork, parts and accessories and original receipt in the store originally purchased and our store teammate will initiate the return and exchange process for you based on our Warranty Againsts Defects. Once exchanged, refund and subsequent exchange no longer applies. After 30 days, the equipment will now fall under the Warranty Coverage.
- Return with exchange (different model)
If you received a factory damaged or defective equipment and would like to request for a different model exchange (same or higher price only), contact our Service Center at servicecenter@tobys.com within 30 days from purchase date. Please be prepared to supply our Service Center with the order number from your original confirmation e-mail (if ordered onlne), as well as your e-mail address and phone number. You may also bring the equipment together with all paperwork, parts and accessories and original receipt in the store originally purchased and our store teammate will initiate the return and exchange process for you based on our Warranty Againsts Defects. Once exchanged, refund and subsequent exchange no longer applies. After 30 days, the equipment will now fall under the Warranty Coverage.
Warranty Against Defects (Repairs/Parts Replacement)
Depending on the equipment, Toby’s Sports offers a Limited Warranty against defects in material and workmanship within the Warranty Coverage.
- Toby’s Sports warrants the equipment to be free from defects in material or workmanship within the Warranty Coverage, under normal home use and under our parts replacement coverage. After this period and/or outside of the parts replacement coverage, fees will be charged on any services, labor, adjustment, repair or replacement of parts. A mobilization fee shall be charged for services outside Metro Manila.
- Toby’s Sports will provide evaluation and check-up of the equipment for the remainder of the equipment’s life. Service and mobilization fees apply.
- To validate this warranty, customer is requested to present the original receipt together with this warranty certificate for verification purposes whenever any service is requested during the Warranty Coverage.
Exclusions
The Warranty does not apply to equipment not bought at Toby’s Sports or used for commercial or institutional purposes (e.g. Gym). Other exclusions are:
- Defects or damage that come from normal wear and tear;
- Defects or damage caused by accident, neglect, abuse, misuse, misapplication, negligence, cosmetic modification;
- Defects or damage caused by improper use of lubricants, operation in a a manner not in accordance with the instruction manual or care tips;
- Defects or damage caused by using with voltages other than designated voltage, power surge and lightning surge;
- Defects or damage caused by exposure to outdoors (garage, pool area, patio, etc.) hence exposure to sun, rain, dust and moisture;
- Defects or damage caused by exposure to extreme natural conditions, liquids, or gases;
- Defects or damage caused by handling by third parties (such as postal service, airlines, courier etc.);
- Defects or damage caused by service (including repairs) performed by anyone other than a Toby’s Sports authorized representative;
- Defects or damage caused by a modification of a product without Toby’s Sports’ permission;
- If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the equipment.
Limitation of Warranty
Toby’s Sports does not warrant that it will be able to repair the equipment under this warranty or be ablen to provide a replacement product that meets all the characteristics and functionalities of the original product.
This Warranty is only extended to the original purchaser or gift recipient of the equipment. This Warranty is non-transferrable and will not be honored if there is misrepresentation in any other form.
Limitation of Damages and Defects
Toby’s Sports is not responsible for any direct, indirect, special, incidental, consequential (such as loss of content, loss of use, loss of time, etc.), or punitive damages, including but not limited to, damages for personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, and whether cause by tor (including negligence), breach of contract or otherwise, even if foreseeable, caused by a product defect.
Ownership Rights
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Toby’s Sports property. When a refund is given, the returned product becomes Toby’s Sports property.
Out of Warranty Coverage Service
Toby’s Sports will entertain repair and maintenance services outside of the Warranty Coverage with corresponding fees under our Toby’s Sports Performance Service Center, but reserves the right to decline requests for services if the equipment has been phased out (ceased production or withdrawn from market) by the manufacturer, or if replacement parts are no longer available in our Service Center or our accredited parts suppliers.
If Toby’s Sports deems an equipment brought to the Toby’s Sports Performance Service Center as no longer working and serviceable, the customer will be given a Phased Out Service Form.
Racket Stringing Service
All of our Toby’s Sports Stores offer Racket Stringing Services.
Rates:
Stringing service with string bought from Toby’s Sports - Php 120
Stringing service with supplied string by customer– Php 250
You can visit any of our stores for assistance and inquiries.
Click here to check out and contact the nearest Toby’s Sports Store.
You may also reach them by joining our Viber Community: bit.ly/TobysSports
Exercise Equipment Repair
We got this! Our Service Center offers repair services for all exercise equipment offered in Toby’s Sports such as Sole, Ovicx and Core.
For requests and questions about our services, you may reach us through:
phone: 8651-7700
mobile: 0918-945-6233
email: servicecenter@tobys.com
More FAQs available here:
For other questions and clarifications about the services offered by Toby’s Sports, feel free to reach out to our Customer Support Champions by sending us an email at support@tobys.com or calling us at (02)8651-7700 (Monday to Sunday, 9AM-5PM, except holidays). The team will be more than willing to assist you with your concern.
