Warranty Policy

Each exercise equipment (“equipment”) bought at Toby’s Sports is supported by a Warranty, as detailed below.

A. Coverage

The Warranty only applies to equipment bought at Toby’s Sports that can be identified by a serial number affixed on the product. Toby’s Sports warrants each equipment against defects in materials or workmanship ("defects") for the Warranty Coverage of 1 year, computed from the date of purchase of the equipment by the purchaser ("Warranty Coverage") as indicated in the official receipt. For equipment bought with an Automatic Voltage Regulator (AVR), the Warranty Coverage is extended to 1 year and 6 months

If the equipment is replaced during the Warranty under the 30-Day Return/Exchange Policy (“30-Day Policy”), the replacement equipment will be warrantied for the remainder of the Warranty Coverage of the original equipment.

A.1. Service and Mobilization

Service fees include evaluation and repair fees. If within Metro Manila, first home service is free for all equipment under warranty, succeeding services will be charged accordingly. If outside Metro Manila but within the city where a Toby’s Sports store is located, first home service is free for all equipment under warranty, succeeding services will be charged accordingly. If outside Metro Manila and outside the city of a Toby’s Sports store location, customer will shoulder all home service and mobilization fees.

Mobilization fees include:

• Personnel Mobilization: A minimal mobilization fee is charged if our technicians are deployed in order to conduct evaluation or repair services. Fees differ depending on location.
• Equipment Mobilization: A separate equipment mobilization fee is charged if equipment needs to be transferred to a different location to be repaired. The equipment mobilization fee includes two-way moving and trucking services. Fees differ depending on location.

*AVR (Automatic Voltage Regulator) must be bought at Toby’s Sports together with the equipment and under one receipt.

A.3. Parts Replacement Coverage Table

*AVR (Automatic Voltage Regulator) must be bought at Toby’s Sports together with the equipment and under one receipt.

A.3. Parts Replacement Coverage Table

B. 30-Day Policy (Return/Exchange)

The 30-Day Policy allows for the equipment to be returned and/or exchanged within 30 days of purchase (one-time only).

• B.1. Return with refund
  For a full refund of the purchase price, minus the shipping, handling, or other charges, the equipment must be returned in new and unused condition, in the original box, and with all paperwork, parts and accessories and original receipt to ensure full credit. After 30 days, the equipment will now fall under the Warranty Coverage.
  
• B.2. Return with exchange (same model)
  If you receive a damaged or defective equipment and would like to request for a same model replacement, contact our Service Center at servicecenter@tobys.com within 30 days from purchase date. Please be prepared to supply our Service Center with the order number from your original confirmation e-mail (if ordered online), as well as your e-mail address and phone number. You may also bring the equipment together with all paperwork, parts and accessories and original receipt in the store originally purchased and our store teammate will initiate the return and exchange process for you based on our Warranty Againsts Defects. Once exchanged, refund and subsequent exchange no longer applies. After 30 days, the equipment will now fall under the Warranty Coverage.
  
• B.3. Return with exchange (different model)
  If you received a damaged or defective equipment and would like to request for a different model exchange (same or higher price only), contact our Service Center at servicecenter@tobys.com within 30 days from purchase date. Please be prepared to supply our Service Center with the order number from your original confirmation e-mail (if ordered onlne), as well as your e-mail address and phone number. You may also bring the equipment together with all paperwork, parts and accessories and original receipt in the store originally purchased and our store teammate will initiate the return and exchange process for you based on our Warranty Againsts Defects. Once exchanged, refund and subsequent exchange no longer applies. After 30 days, the equipment will now fall under the Warranty Coverage

C. Warranty Against Defects

Depending on the equipment, Toby’s Sports offers a Limited Warranty against defects in material and workmanship within the Warranty Coverage

• Toby’s Sports warrants the equipment to be free from defects in material or workmanship within the Warranty Coverage, under normal home use and under our parts replacement coverage. After this period and/or outside of the parts replacement coverage, fees will be charged on any services, labor, adjustment,
• Toby’s Sports will provide evaluation and check-up of the equipment for the remainder of the equipment’s life. Service and mobilization fees apply.
• To validate this warranty, customer is requested to present the original receipt together with this warranty certificate for verification purposes whenever any service is requested during the Warranty Coverage.

D. Exclusions

The Warranty does not apply to equipment not bought at Toby’s Sports or used for commercial or institutional purposes (e.g. Gym). Other exclusions are:

• Defects or damage that come from normal wear and tear;
• Defects or damage caused by accident, neglect, abuse, misuse, misapplication, negligence, cosmetic modification;
• Defects or damage caused by improper use of lubricants, operation in a a manner not in accordance with the instruction manual or care tips;
• Defects or damage caused by using with voltages other than designated voltage, power surge and lightning surge; 
• Defects or damage caused by exposure to outdoors (garage, pool area, patio, etc.) hence exposure to sun, rain, dust and moisture;
• Defects or damage caused by exposure to extreme natural conditions, liquids, or gases;
• Defects or damage caused by handling by third parties (such as postal service, airlines, courier etc.);
• Defects or damage caused by service (including repairs) performed by anyone other than a Toby’s Sports authorized representative;
• Defects or damage caused by a modification of a product without Toby’s Sports’ permission;
• If the product serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the equipment.
• Non-compliance with usage guidelines: Failure to adhere to the manufacturer's guidelines regarding proper usage, such as exceeding recommended speed or incline limits, can void the warranty. 

E. Limitation of Warranty

Toby’s Sports does not warrant that it will be able to repair the equipment under this warranty or be ablen to provide a replacement product that meets all the characteristics and functionalities of the original product.

This Warranty is only extended to the original purchaser or gift recipient of the equipment. This Warranty is non-transferrable and will not be honored if there is misrepresentation in any other form.

E.1. Limitation of Damages and Defects

Toby’s Sports is not responsible for any direct, indirect, special, incidental, consequential (such as loss of content, loss of use, loss of time, etc.), or punitive damages, including but not limited to, damages for personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, and whether cause by tor (including negligence), breach of contract or otherwise, even if foreseeable, caused by a product defect.

F. Ownership Rights

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Toby’s Sports property. When a refund is given, the returned product becomes Toby’s Sports property.

G. Out of Warranty Coverage Service

Toby’s Sports will entertain repair and maintenance services outside of the Warranty Coverage with corresponding fees under our Toby’s Sports Performance Service Center, but reserves the right to decline requests for services if the equipment has been phased out (ceased production or withdrawn from market) by the manufacturer, or if replacement parts are no longer available in our Service Center or our accredited parts suppliers.

If Toby’s Sports deems an equipment brought to the Toby’s Sports Performance Service Center as no longer working and serviceable, the customer will be given a Phased Out Coupon, which the customer can use to avail of a one-time discount when purchasing a new equipment from Toby’s Sports. ]

H.Limited Warranty Coverage of Refurbished Equipment Sold at Toby’s Sports

 “Limited Warranty Coverage” applies to all Refurbished Exercise Equipment sold in Toby’s Sports, with a coverage of 6 months for motorized equipment and 3 months for non-motorized equipment, both computed from the date of purchase as indicated in the official receipt. Refurbished Exercise Equipment are equipment that have been repaired in any way by Toby’s Sports Service Center expert technicians, may have replaced parts or natural defects, or as defined by Toby’s Sports.

H.1 Limitation of Warranty on Refurbished Equipment with Natural Defects

 Although all Refurbished Exercise Equipment sold in Toby’s Sports are guaranteed to be operational, some items may have missing parts (ie. Spinning bike with no monitor) or what we call “natural defect”. Missing parts or natural defects of these items will not be covered by the Limited Warranty.

H.2 7-Day Policy (Return/Exchange)

The 7-Day Policy allows for the equipment to be returned and/or exchanged within 7 days of receipt of item by the customer as indicted in the delivery receipt.

• H.2.1 Return with refund

For a full refund of the purchase price, minus the shipping, handling, or other charges, the equipment must be returned in unused condition, in the original box, and with all paperwork, parts and accessories and original receipt to ensure full credit. After 7 days, the equipment will now fall under the Limited Warranty Coverage.

• H.2.2 Return with exchange (same model)

 If you receive a damaged or defective equipment and would like to request for a same model replacement, contact our Service Center at servicecenter@tobys.com within 7 days from receipt of item (delivery date). Please be prepared to supply our Service Center with your official receipt number, as well as your e-mail address and phone number. You may also bring the equipment together with all paperwork, parts and accessories and original receipt in the Toby’s Sports Store where the item was purchased and our store teammate will initiate the return and exchange process for you based on our Warranty Againsts Defects. Once exchanged, refund and subsequent exchange no longer applies. After 7 days, the equipment will now fall under the Limited Warranty Coverage.

•  H.2.3 Return with exchange (different model)

If you received a damaged or defective equipment and would like to request for a different model exchange (same or higher price only), contact our Service Center at servicecenter@tobys.com within 7 days from receipt of item (delivery date). Please be prepared to supply our Service Center with your official receipt number, as well as your e-mail address and phone number. You may also bring the equipment together with all paperwork, parts and accessories and original receipt in the Toby’s Sports Store where the item was purchased and our store teammate will initiate the return and exchange process for you based on our Warranty Againsts Defects. Once exchanged, refund and subsequent exchange no longer applies. After 7 days, the equipment will now fall under the Limited Warranty Coverage.

H.3 Equipment Coverage Table – Limited Warranty

*  See G.1 on Natural Defect

My new equipment seems to be defective, can I return or exchange it?

For defective equipment, our 30-Day Policy allows for the equipment to be returned and/or exchanged within 30 days of purchase (one-time only). Please refer to the Warranty Policy Section B to learn more.

My new equipment does not fit in my house, can I exchange?

No, we remind our customers to make sure to check dimensions prior to purchase. It is the customer’s responsibility to make sure that the equipment bought fits the space where it’s supposed to be placed.

I changed my mind and would like to purchase another equipment, can I exchange?

No, we do not accept change of mind returns or exchange for our exercise equipment products.

How can I connect my smartphone to my treadmill?  

*For Ovicx Treadmill

1. Download the Ovicx App on Play Store for Android or App Store for IOS users.

2. From Ovicx App you can access bluetooth connectivity so you can control your treadmill using your smart phone.

My treadmill keeps on flashing “LUBE” in its monitor, what does it mean and how can I fix this?

*For Core Treadmill, long press “ËNTER“ button this will allow the machine to reset, make sure that you apply ample amount of silicon oil on the belt.

What is the proper way to maintain and how often do I need to request for periodic maintenance for my equipment?

*It is recommended for a treadmill to undergo periodic maintenance every 6 months to 1 year or depending on the usage of the unit.

Please make sure to register your product warranty through this LINK upon purchase. This is needed for you to be able to claim your warranty. Kindly take note that warranty duration starts from date of purchase in the Official Receipt, not the date you registered your product.