•      o PayMaya
•      o Credit Card (via PayMaya)
•      o Online Bank Transfer (BPI and BDO)
•      o Bank Deposit (BPI and BDO)
•      o GCash

IMPORTANT: Available payment methods may vary per branch. Please contact the store directly for further assistance. Please note that we are not accepting installments at the moment.

2. Proof of payment must be provided to the store. Once payment is confirmed, processing of order will begin. The following info will be sent to you by the branch representative:

•     o Order #
•     o Full Name
•     o Mobile Number
•     o Email Address
•     o Order/s (brand, type, and/or variant) with quantity
•     o Total Amount
•     o Mode of Payment
•     o Payment Status

1. A branch representative will inform customer what time his/her order will be ready for pick-up. For large orders, please ask our branch representative regarding our recommended vehicle size.
 
2.Customer must pick up the item in the store or arrange for a courier to pick it up for delivery. You will be asked for your Name and Order Number, as well as the payment confirmation message when picking up your orders.
 
3. If via courier, please make sure to provide the courier with your Name and Order Number. Please also note that we will take a photo of the items prior to pick up to make sure it was received by your courier in good condition. Toby’s Sports will not be liable for any losses or item damage while in transit. You may provide your courier with care reminders if necessary.
 
4. Customer or courier to pick up the orders via our contactless pick-up inside the store.
 
5. Store will only accommodate orders during its official store hours.
 
6. Store can hold your paid order for two (2) days without charge. Store will start charging a storage fee of P100 per additional day.
 
7. Success! Enjoy your gear and stay strong, indoors.

These are the stores that are currently open for CHAT & COLLECT. We will add more stores soon!

Which branches offer the Chat & Collect service?
Please check here for the participating stores www.tobys.com/chatandcollect

What are the item/s that can be ordered? 
Check our website and our social media pages for products you can order. Product availability per store vary. If there are items you wish to purchase that are not in the website, please contact the store to check availability.

Is there a minimum purchase requirement? 
There will be no minimum purchase requirement for customers.

What time can I order item/s? 
Orders can be processed and confirmed during the operating hours of the stores listed above. However, order processing may vary depending on MECQ/GCQ regulations in the area.

How long can I reserve an item prior to payment?

We can hold the item for you for 48 hours before releasing the item. For in demand items, we can only hold it for 3 hours without payment.

Is there a cut-off time for ordering?

Confirmed paid orders before 4PM will be available for pick-up on the same day. Confirmed paid orders beyond 4PM will be processed for pick-up the following day.

When can I pick up my order?
Store representative will inform customer what time his/her order will be available for pick-up. Pick-up can be done during store hours only. Please refer to cut-off times above.

If I can’t pick it up, how can I get my order?
If you cannot pick up your orders personally, you can have your items shipped via a third-party service. Booking of courier and booking fee must be shouldered by the customer

 I cannot pick up my order on the time provided, can I pick it up some other day?

Yes, please inform the store when you plan to pick up your order. Please note the store can hold your paid order for two (2) days without charge. Store will start charging a storage fee of P100 per additional day.

What if I receive the wrong order?

Please contact the store immediately if you receive the wrong order. You may bring the item to store for replacement or have it shipped back to the store. Store will replace the order and will shoulder the shipping fees.