You may reach us through support@tobys.com or our hotline number, (02)8651-7700.

You may reach us through support@tobys.com or our hotline number, (02)8651-7700.



Operating Hours: 9:00AM - 5:00PM, Mondays - Fridays (Closed during holidays)

Operating Hours: 9:00AM - 5:00PM, Mondays - Fridays (Closed during holidays)

Chat with us using the widget found on the lower right of the page.

Chat with us using the widget found on the lower right of the page.

Toby's Sports

Delivery Timeline

*Upon payment and confirmation, order is released within 2-5 working days to the courier 
*Kindly see courier delivery timeline based on the address of your online order.

 

Courier

Location

Timeline*

XDE

METRO MANILA

3-5 WORKING DAYS



PROVINCIAL

7-14 WORKING DAYS

PAYO

PROVINCIAL

7-14 WORKING DAYS

*Due to the COVID-19 pandemic, we may experience delays in deliveries due to government restrictions.

We know how important it is to receive your goods when you expect them. We have a large network of couriers to deliver goods from our website to you. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

Deliveries can be made anytime between 7am and 9pm, but we cannot guarantee an exact date or time the order will be delivered.

Please be advised that it may not be possible to deliver to certain areas. In such cases, we will contact you to ask if you would like to proceed with the order by providing an alternative delivery address or cancel the order altogether.


Shipping Fees

Please see shipping fee estimates below per courier based on order delivery address:


Courier

WEIGHT

METRO MANILA

PROVINCIAL

XDE

3 kg and below

Php100.00

Php170.00

Above 3kg*

Php130.00

Php170.00

3 kg and below (Boxed)

Php150.00

Php220.00

Above 3kg (Boxed)*

Php150.00

Php220.00

PAYO

3 kg and below

-

Php170.00

Above 3kg*

-

Php170.00

*Additional Php30 for every kg in excess of 3kg.


Free Shipping

Shipping fee is free for the following:

 

  • * One pair of footwear worth P2,500 and up
  • * Orders worth P2,500 and up (maximum weight of 3kgs)

     

    *Free Shipping mechanics may change without prior notice. Visit our website and Facebook page regularly for updates.



    Delivery Process

    1.  1.Our partner courier will deliver your order at the address of delivery as indicated by the customer upon placing the order.
    2.  2. Customers will be required to sign for delivery. The invoice or receipt of the delivered order will be required for any future concerns regarding any item within the order.
    3.  3.To enable us to provide you with the best possible delivery experience, we will pass on your contact details to our carrier partners. These details may allow them to provide you with delivery updates via SMS (Text) and/or E-mail.
    4.  4. All ordered products will be delivered in our own packaging. Please be careful when opening your order so as not to damage it, especially when using sharp objects. It is your responsibility to ensure that the product is not damaged during this process.


    Track Your Order:

    For Payo:




    For XDE:

     



    FAQs

    Q: Are holidays included in your delivery schedule?

    A: Holidays are not included in the delivery schedule and are subject to change depending on the holiday


    Q: Do you have services to assemble delivered equipment?

    A: Assembly of exercise equipment and other bulky items is not included in delivery service.


    Q: How does the community quarantine affect my order?

    A: We can expect delays due to shipping limitations caused by LGU regulations.


    More FAQs available here:

    For other questions and clarifications about order tracking and delivery, feel free to reach out to our Customer Support Champions by sending us an email at support@tobys.com or calling us at (02)8651-7700 (Monday to Sunday, 9AM-5PM, except holidays). The team will be more than willing to assist you with your concern.

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